What’s in this survey for you?

Smart people, smart technology = smarter experiences

This white paper unpacks key emerging market trends and insights from the customer engagement industry, with a focus on what customer experience tasks are suited to humans and what tasks are best suited to robots.

It includes sections covering:

  • Memorable experiences that delight
  • Smart technology with smart people
  • Robot workers and artificially intelligent interaction
  • Human agents and emotionally intelligent engagement
  • Job growth or job loss?
  • Smarter jobs of the (near) future

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