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2021 Global CxO Business Continuity and Evolving Work Models Survey for Outsourcers

The 2021 Global CxO Business Continuity and Evolving Work Models Survey for Outsourcers is published by Genesis GBS | Knowledge Executive and Ryan Strategic. The report provides can serve as a working guide and compendium of insights for all industry participants to utilize when planning and evolving their BPO operations, or when considering their future strategies in the new world of work beyond the constraints imposed by COVID-19.

It includes these insights:

  • On-premise best practice
  • Work-at-home best practice
  • Pandemic constraints and risks
  • Compliance and regulatory challenges
  • Business continuity best practice
  • Evolving work, channel and training

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